Docs · Credit and account
Credit
What credit is, how long it lasts, and what happens when a charge is wrong.
Credit stays credit
A top-up buys credit on your account. It does not expire, and it is spent on work rather than exchanged back into money, so there is no hurry to use it and no window to miss.
Topped up more than you needed
It stays on the account for as long as you want, and it carries across collections.
A run that stopped halfway
We cover it. A round that fails never reaches your balance.
Charged for something that did not happen
Tell us and we put it right. Money we should not have taken goes back to the card it came from.
Questions
Credit
Can I turn credit back into money?
No. Credit is spent on work. It does not expire, so what you have stays yours to use.
What if you charge me wrongly?
Write to [email protected] and a person reads it. If we took money we should not have, it goes back to the card it came from, and the balance is corrected to match.
Can I close the account and get the balance back?
Closing the account ends the credit with it, so spend it before you close. Write to [email protected] when you want the account closed.
Does this limit my rights as a consumer?
No. Nothing here affects the rights you have under Australian Consumer Law.
More in this chapter
- GeneralLanguage, dark mode, and what the counter shows while it thinks.
- AccountYour name, the browsers you have used, and logging out of this one.
- Top upBuying credit, where it lands, and how long it takes.
- What things costHow a turn is priced, where to see it, and what three finished pages run to.
- UsageWhat this month has cost so far, and where it went.
- FeedbackReporting a problem with a screenshot, and the credit a confirmed report earns.