Docs · Files and export
What you can preview
Pictures, PDFs, Photoshop and Illustrator files, Office documents and Rhino models, opened without leaving the chat.
Press a file in a chat, in Files, or in a portfolio, and it opens in the viewer
The viewer sits over the page. It has Download, Share link and Open in new tab, arrows to the previous and next file, and, for a Rhino model, a panel of Layers. What it shows depends on the file.
Pictures and PDFs
Pictures open as they are, with Fit to window and zoom. A PDF opens page by page; one that is protected or damaged says so instead of opening.
Photoshop and Illustrator
A .psd opens as a flat picture of its layers. An .ai opens if it was saved with PDF compatibility, which is Illustrator's default; one saved without it cannot be previewed, and the viewer says so.
Word, Excel and PowerPoint
A .docx, .xlsx or .pptx shows as a card with its name; press Download to open it in the program it belongs to. The assistant can read them when you bring them into a chat.
Rhino models
A .3dm opens in the 3D viewer, provided it was saved with render meshes; one saved without them says so, and re-saving it from Rhino with render meshes fixes it. Drag to rotate, scroll to zoom, Reset view to come back.
The 3D viewer
Look at it the way a workshop would
Display mode switches between Material, Shaded, Ghosted and Wireframe. Metal and Materials dress the model: White gold, Yellow gold or Rose gold for the metal, or As in file; diamond, pearl and mother of pearl for the stones, so a customer sees the piece and not a grey solid; Background keeps the ground neutral so the colours read true. Front, top and right views are one press each. The viewer needs WebGL, which every current browser has unless it has been switched off.
Questions
Previews
A file says it is too large to display on a phone.
Big files, 3D models especially, open on a computer and not on a phone. The file is there; open it on a larger screen.
Can I open the file in its own program?
Download gives you the file itself; Open in new tab shows it in the browser on its own. On a computer with Bench connected, the assistant can also open it in Illustrator or Rhino for you.
What does Share link do?
It makes a link that opens this one file for whoever holds it, checked against the share each time. Your data says what a share does and does not hand over.
More in this chapter
- ExportingWord, Excel, PowerPoint, PDF and Photoshop files from a reply, a judgement, a draft or a whole conversation. Ask, and a card comes back.
- Files and the binEverything you brought in or DuoHand made, in one library; and what deleting does.
- StorageHow much room your files take, whether there is a limit, and where to clear space.